SHIPPING POLICIES + FAQ'S

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SHIPPING POLICIES

Our shipping department is open 9am-5pm CST M-F (excluding US holidays) and most items ship the next business day, except during the holiday season (Black Friday through December 25th) where items are typically processed in 1-3 business days, then shipped by your method of choice.

We ship internationally via USPS First Class Mail International. International customers are responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the United States.

We ship domestically via USPS First Class Mail or USPS Priority Mail, based on the method you choose during checkout. All items shipped via USPS Priority Mail include tracking that is provided to you in an email to you when your item is shipped.

We take extra care in shipping each and every item from our shop. However, Local Notables is not responsible for items lost in the mail. If you choose USPS First Class (ie: no tracking) as a shipping option, Local Notables is not responsible for items lost in the mail and cannot provide shipping updates for you. Please contact your local post office if you have not received your item 7 days after it is shown shipped. USPS First Class shipping is a less expensive shipping option that does not include tracking. If you wish to have tracking, please select the USPS Priority Mail shipping option. Any free shipping coupon is valid on US standard (ie: USPS First Class) shipping only.

Please note the shipping times estimated at checkout are not guaranteed by Local Notables, as items are shipped by USPS. Local Notables is not liable for items damaged in transit but is able to replace any items damaged for you (if replacement item is in stock) or a refund will be given to your account.

Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. New product will not be shipped until we receive the package that could not be delivered. Once an item is shipped, the shipping address cannot be changed.

If an item is lost in the mail and cannot be delivered, a new order must be made. Local Notables is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and/or file any claims with that shipping company so the item can arrive safely to them. Once the item leaves our facility, we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.

All items for sale are for personal use only. All retail purchases are intended for personal use and are not to be resold.

 

FAQ'S

What is your return policy?

We want you to love your Local Notables gifts, but if for any reason you’re unhappy with your purchase, or if you’ve bought clothing and require a different size, we welcome both returns and exchanges.

Returns/exchanges are accepted within 30 days of your original purchase. Items must be in their original condition, with no signs of wear and tear, with all tags attached. All sales are final on sale items.

You’re responsible for getting the item back to us unscathed, but we’ll happily cover the shipping for your replacement item. A replacement will be sent once we have the original item in hand.

If an item should arrive damaged, we must be notified as soon as the item arrives up to 48 hours upon arrival so that you can be sent a new item, if a replacement item is in stock. Please submit a photo showing the damages, as well as your order number, to hello@localnotables.com and we will get back to you shortly!

What are your shop hours?

Shop online 24/7; a live human is available to answer all emails and questions M-F from 9am-4pm CST, excluding US holidays. We respond to most emails within 24 hours.

Where is Local Notables located? Where will my product ship from?

Local Notables is based out of Houston, TX, USA. All items ship from ZIP code 77004.

I have multiple coupons, can I use them all?

You may only use 1 discount code per order. Free shipping promotions are considered a coupon and cannot be applied to orders with additional coupons.

Why does it say SIGN IN at the top of the navigation page?

You can create a customer account by clicking SIGN IN and then clicking Create Account at the bottom of the sign in window. Creating an account gives you the ability to securely save shipping addresses, payment methods, shopping carts, and order information so your checkout process is faster. Many of our corporate clients create customer accounts for marketing purposes, but it's great for retail customers as well!

I put in the wrong shipping address, how can I get it fixed?

We ask for you to look over your order before you submit it to us to make sure all information is accurate. If you put in a wrong shipping address, please contact us as soon as possible so we can catch your item before it goes out. Unfortunately, if your item has already shipped and we cannot catch it in time, a new order will need to be placed.

I want to purchase many of your items for an event, can you ship them to each individual?

Yes! Each item will need to be purchased separately so that shipping is accurate for your order. If you'd rather order all at once and hand items out yourself, you can place 1 large order.

Other questions? Contact us or email hello@localnotables.com.