SHIPPING POLICIES + FAQ'S
Our shipping department is open 9am-5pm CST M-F (excluding US holidays) and most items ship the same or next business day, except during the holiday season (Black Friday through December 25th) where items are typically processed in 1-3 business days, then shipped by your method of choice.
We ship domestically via USPS First Class Mail, USPS Priority Mail, or FedEx based on the method you choose during checkout. All items shipped via USPS Priority Mail and FedEx include tracking that is provided to you in an email to you when your item is shipped.
We ship internationally via USPS First Class Mail International. International customers are responsible for any fees, duties, or taxes that they may incur when shipping to countries outside of the United States.
If you live in Houston, Texas, we are able to deliver your shipment on the same day you order, provided that you place your order before 1:00 pm CST. We ship via FedEx SameDay; you will be provided a tracking number and your order should arrive before 8:00 pm CST. Same-day delivery is only available for orders that are to be delivered in Houston, Texas.
We take extra care in shipping each and every item from our shop. However, Local Notables is not responsible for items lost in the mail. If you choose USPS First Class Mail Tracking NOT Included as a shipping option, Local Notables is not responsible for items lost in the mail and cannot provide shipping updates for you. Please contact your local post office if you have not received your item 7 days after it is shown shipped. USPS First Class Mail Tracking NOT Included shipping is a less expensive shipping option that does not include tracking. If you wish to have tracking, please select the USPS First Class Tracking Included shipping option, USPS Priority Mail shipping option, or FedEx shipping option. Any free shipping coupon is valid on US standard (ie: USPS First Class) shipping only.
Please note the USPS shipping times estimated at checkout are not guaranteed by Local Notables; if you wish for your shipping time to be guaranteed, please select a FedEx shipping option. Local Notables is not liable for items damaged in transit but is able to replace any items damaged for you (if replacement item is in stock) or a refund will be given to your account.
Please ensure your shipping address is correct at checkout. If items are returned to us, shipping will need to be re-paid for your items to be sent back out to your correct address. New product will not be shipped until we receive the package that could not be delivered. Once an item is shipped, the shipping address cannot be changed.
If an item is lost in the mail and cannot be delivered, a new order must be made. Local Notables is not responsible for any items after they leave our facility. If an item is lost in transit or cannot be delivered, the buyer must contact the shipping company to resolve any shipping issues and/or file any claims with that shipping company so the item can arrive safely to them. Once the item leaves our facility, we cannot be responsible for any item not being delivered as it is then out of our hands and shipped to the address that was provided at checkout.
All items for sale are for personal use only. All retail purchases are intended for personal use and are not to be resold.
WE GIFT WRAP EVERY SINGLE ORDER
We want you or your gift recipient to enjoy a delightful experience when your Local Notables order arrives, so we take special pride in gift wrapping every single order by hand. We also want to showcase our makers and their amazing handcrafted products: they put time and effort into creating these items and we want to make sure we put the same time and care into wrapping and packaging your items.
What is your return policy?
We want you to love your Local Notables gifts, but if for any reason you’re unhappy with your purchase, or if you’ve bought clothing and require a different size, we welcome both returns and exchanges.
Returns/exchanges are accepted within 30 days of your original purchase. Items must be in their original condition, with no signs of wear and tear, with all tags attached. All sales are final on sale items.
You’re responsible for getting the item back to us unscathed, but we’ll happily cover the shipping for your replacement item. Alternatively, we can email you a return shipping label and deduct the cost of shipping from your return. A replacement will be sent/your return will be processed once we have the original item in hand.
If an item should arrive damaged, we must be notified as soon as the item arrives up to 48 hours upon arrival so that you can be sent a new item, if a replacement item is in stock. Please submit a photo showing the damages, as well as your order number, to firstname.lastname@example.org and we will get back to you shortly!
What are your shop hours?
Shop online 24/7; a live human is available to answer all emails and questions M-F from 9am-4pm CST, excluding US holidays. We respond to most emails within 24 hours.
Where is Local Notables located? Where will my product ship from?
Local Notables is based out of Houston, TX, USA. All items ship from ZIP code 77004.
I have multiple coupons, can I use them all?
You may only use 1 discount code per order. Free shipping promotions are considered a coupon and cannot be applied to orders with additional coupons.
I put in the wrong shipping address, how can I get it fixed?
We ask for you to look over your order before you submit it to us to make sure all information is accurate. If you put in a wrong shipping address, please contact us as soon as possible so we can catch your item before it goes out. Unfortunately, if your item has already shipped and we cannot catch it in time, a new order will need to be placed.
I want to purchase many of your items for an event, can you ship them to each individual?
Yes! We love to work on big gifting projects! Please email email@example.com with your inquiry.
Other questions? Contact us or email firstname.lastname@example.org.